Returns & Exchanges

Cosmetic items cannot be returned after the parcel has been delivered and the delivery person has left. Please check the product before accepting the delivery, without opening, using, swatching, or damaging the product or its box.

An exchange is available only when a customer receives the wrong product or the wrong shade. A colour-mismatch claim cannot be accepted after the delivery person has left.

If you believe you received the wrong product or shade, contact customer support with your order details as soon as possible. Our team will review the request and confirm the next steps.

These conditions help us maintain product hygiene and ensure that cosmetics remain safe and suitable for customers.